Terms & Conditions

Business Policy Franlengo, LLC dba Baby Feathers  & all subsidiaries of Franlengo, LLC have made a commitment to excellent customer service, maintaining high selling standards, and solving any problem if the need arises as fast as possible. We understand fully at Baby Feathers how important our consultants customers are to our business. For this reason we will not carry products or promote vendors nor artists who do not practice these same standards and integrity in their manufacturing and sales policies. We know that there are many choices on the internet to do business with and at Baby Feathers we want to promote repeat business with our customers. It is our goal to become your trusted resource for all lines of pampered pet, people supplies as well as your resource for pampered party and gift giving. If you should have any suggestions please contact us; we consider our customers friends! We want your feed back and we want to listen...

Privacy Policy Statement

Order Processing

    • We accept Cash, PayPal, Visa, MasterCard, Discover Card, Money Orders and personal checks drawn only on USA banks.
    • We DO NOT accept 3rd party checks for any reason. All funds must clear our bank before shipping.
    • Made to order Crystal Items can take up to 3 weeks for delivery.
    • Pay Pal can take up to five (5) days to approve funds. We will no longer ship orders until we have notice from Pay Pal that the transaction has been completed.
    • Backordered items will be shipped as soon as they are available with no additional shipping charges ~ you will be notified via email on backordered items so please make sure that you have given us your current email address.
EBay & Other Auction Policies Shipping Policies
  • We process orders Monday, Tuesday & Wednesday for UPS and USPS
  • Local Orders
    1. Contact us at 703.638.9292 to arrange pick up at our Baby Feathers store.

  •  Contact us at 703.638.9292 if you need a special rush or custom order.
  • Alaska and Hawaii Residents ~ UPS 2nd Day Air is really expensive, we will ship via the USPS unless you have requested UPS.

  • International Orders ~ We will ship UPS Global or on heavy orders we have found that the US Postal Service is cheaper. Please keep an eye on your email as we will not process your order until we hear back from you stating your approval on shipping.

Sorry NO COD's

International Shipping

Return Policy

We offer exchanges and refunds up to 5 business days. Shipping fees will not be refunded unless we shipped the items to you in error. Due to health concerns we cannot accepted returns on toys, bath products or any open or used items. There may also be a 20% re-stocking fee. Please follow the steps below to return non damaged items:

    • Package up the returning product. You can use the original shipping box as long as you remove the old label.

    • Call us at 703.638.9292 with the specific item(s) being returned.

    • Your refund will be issued to the same credit card the purchase was originally made on when we receive the package back. If you sent in a check, we will issue your refund via a check within 10 days of receipt of your return or your funds clearing our bank.
    • Restocking Fee: We will charge a 20% restocking fee on return items when items are not exchanged or a store credit is not taken. This does NOT include items shipped in error or damaged items.
    • Sorry but due to health concerns we do NOT offer returns on toys, pets toys, accessories or body & bath products that have been opened.
Damaged Goods

If the carton looks damaged upon delivery please inspect the contents before the driver leaves or call UPS at 1-800-PICKUPS to file a claim.

If your claim does not involve UPS, please call us right away. We will work with you to take care of the problem with a replacement or refund.

Business Hours

Our store hours are the same as Fleamasters Fleamarket.

Trademarks & Copyrights

This website is the official website for BabyFeathers.com of Franlengo, LLC and its contents are Copyright Franlengo, LLC with all rights reserved. The word marks, trademarks and associated tag lines used within this site are the exclusive property of Franlengo, LLC. They include but are not limited to the following: BabyFeathers.com; BabyFeathers.net; Baby Feathers; Baby Feathers Online, Baby Feathers Cafe, Baby Feathers Coffee, Avian Aloe, Baby Feathers Avian Aloe, Baby Feathers, LLC; Baby Feathers Pampered Events and Baby Feathers Baskets. The absence of a product or service name or logo from this list does not constitute a waiver of our trademark or other intellectual property rights concerning that name or logo. All other products and company names mentioned on our website may be trademarks of their respective owners. Franlengo Motorsports, Baby Feathers Online, Baby Feathers Cafe, Baby, Mystic Feathers; Mystic Feathers Cafe; Mystic Feathers Virtual Spa; Mystic Feathers Virtual Cafe and MysticFeathers.com; Three Women's Coffee are subsidiaries of Franlengo, LLC and follow the same policies as Baby Feathers.

Products and the claims

Claims made about specific products on or through this website or other print material have not been evaluated by Franlengo, LLC or the United States Food and Drug Administration (FDA) and are not approved to diagnose, treat, cure or prevent disease.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your Physician, Veterinarian or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

The health and safety of your children and pet(s) is a priority with Franlengo, LLC. That is why we urge all owners to please supervise your children or pet when introducing a new toy. We take pride in the care and thought put into every toy and the supplies sold and/or promoted to ensure they are as safe as possible. However, even the safest, simplest toy can pose a threat.

It is up to you, as their guardian, to use discretion if a particular toy is right for your children or pet. Please, keep your child and/or pet healthy and safe in mind when introducing new items into their environment. Remember to always consult with your medical or veterinarian professional before changing or adding to their diets or environments.

Franlengo, LLC is not responsible for any harm, or mishaps due to use of lighting, burning, melting or simmering of candles, incense or using oils, melters or tarts.

Please keep these safety tips in mind when using any candle, open flame or any scented product for that matter and never leave a burning candle unattended!

Thank you for reading our Terms & Conditions section and understanding our copyright, trademark & privacy policies.